In the era of “New Normal” where everyone must live their life safely to minimize the risk of infection after COVID-19 has emerged and fundamentally changed the way people live, Bangkok Metropolitan Administration (BMA) has been working to push ahead with its innovative service improvement that will drive this vibrant metropolitan city forward.

 People can live in comfort,
 feel safe,
 and live with confidence
using technologies as an integrated part of the new normal way of living with 5 services that are practical and actually meet the people’s needs.

Five BMA services designed for the New Normal:

  1. “BKK COVID-19”, a system for screening of COVID-19 disease of the BMA: This is the basic screening that can prevent and control the spread of COVID-19 and ease the burden of the BMA’s personnel who carry out disease screening tests. This will improve efficiency in preventing and containing COVID-19 pandemic.
  2. Home phlebotomy service project providing blood draw service at home (Mobile Lab): the BMA’s new service idea to facilitate bedridden patients, reduce inconvenience in traveling and moving patients, reduce time and expenses, and increase convenience for both patients and their relatives.
  3. “Telemedicine”, a system for online medical service and home drug delivery service via “MorBMA”: a new alternative provided by the BMA affiliated hospitals. In order to use this online medical service, the hospital must obtain “Informed Consent” to get patient’s permission to receive service via Telemedicine system. The hospital will provide suggestions on the use of service, service procedures, and communication channels as well as home drug delivery service to ensure continuing medical treatment and utmost efficiency.
  4. Online teaching and learning system amidst the new normal: this will be conducted together with in-person classes at schools in order to provide smooth and unremitting learning.
  5. Environmental alert system via “AirBKK” application: this application provides report and helps check air quality in Bangkok Metropolitan area, possible health effects and risks, and time that people can safely stay in each area.

This also includes doctor consultation service at Air Pollution Clinics located in 4 BMA affiliated hospitals:
 King Taksin Memorial Hospital (Mondays and Tuesdays during 13.00 – 15.00 hrs.)
 Charoen Krung Pracharak Hospital (Wednesdays during 13.00 – 15.00 hrs.)
 Bangkok Metropolitan Administration General Hospital (Thursdays during 13.00 – 15.00 hrs.)
 Sirindhorn Hospital (Tuesdays during 13.00 – 16.00 hrs.)

All five innovative services are provided by the BMA to shield and protect people from the risk of COVID-19 infection and harmful effects of toxic dust with the aim to create a livable city for all.


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