Pol.Gen. Aswin Kwanmuang, Governor of Bangkok, presided over the opening ceremony of new normal healthcare service projects under the national health security system of the BMA service agencies starting at nine BMA affiliated hospitals. The new normal healthcare services include mobile phlebotomy service or home blood draw services, remote medical care service via telemedicine system, and home drug delivery service at home-nearby pharmacies or by mail. All these aim to reduce overcrowding and the risk that patients may contract diseases in the area of the BMA affiliated hospitals.

The Governor of Bangkok mentioned about current situation of BMA affiliated hospitals that plenty of people had come to receive the services. The average amount of outpatient services provided each year is 3.9 to 4 million times and there is about 100,000 inpatients annually, most of them suffer from chronic diseases. It resulted in overcrowding in the hospitals and people who come for services need to wait for a long period of time. Moreover, amid the situation of the COVID-19 pandemic, the patients receiving the service at the hospitals are at high risk of disease infection. In order to facilitate people who come for services and to reduce waiting time for the doctor that cause overcrowding in the hospitals, Bangkok Metropolitan Administration (BMA) has developed active service models by providing healthcare and medical services to patients at homes and in communities. Moreover, it is the new normal healthcare and medical services, such as a remote medical service project via telemedicine system, home phlebotomy service project providing blood draw service at home (Mobile Lab), and home drug delivery project that patients can receive drug at the qualified pharmacies or by mail. This will help protect patients who are already vulnerable to diseases from COVID-19 infection, both during traveling to and having treatment in the hospitals. At the same time, patients can still obtain standard healthcare and medical service that are equivalent to having services at hospitals.

“All these three projects are the new normal healthcare services and patients do not need to travel to hospitals. It is convenient with less waiting time, reduces density of patients in the hospital and lowers the risk of COVID-19 infection. Initially, the projects are aimed at the patients with metabolic syndrome in the groups of diabetes and high blood pressure (hypertension) at all nine BMA affiliated hospitals, namely the BMA General Hospital, King Taksin Memorial Hospital, Charoen Krung Pracharak Hospital, Venerable Thawisak Jutindharo Hospital, Wetchakarunrasm Hospital, BMA Lat Krabang Hospital, Ratchaphiphat Hospital, Sirindhorn Hospital, and Bang Khun Thian Geriatric Hospital”, Pol.Gen. Aswin said at the end.

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